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See below the most frequently asked questions. Is your question not here? Our customer service is 24/7 available to answer all your questions.

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Frequently asked questions

PRODUCT

What materials are your products made of?

We use only premium materials such as genuine silk, orthopedic memory foam, and carefully selected fabrics to ensure quality, comfort, and durability.

Are your products safe for sensitive skin?

Yes. Our silk items are naturally hypoallergenic and dermatologically tested, while our orthopedic cushions are designed for everyday safe use.

Where are your products manufactured?

All of our items are designed with the highest quality standards and produced by trusted, certified manufacturers to ensure durability and excellence.

Are your products tested by specialists?

Yes. Our collections are reviewed by industry specialists to ensure comfort, safety, and long-lasting performance.

Do you release new collections regularly?

Yes, we frequently introduce new designs and innovations to keep our product line fresh, stylish, and aligned with customer needs.

Frequently asked questions

SHIPPING

How long does delivery take?

Orders are processed within 1–2 business days. Standard delivery usually takes 5–9 business days depending on your location.

Do you offer free shipping?

Yes, we provide free tracked shipping on all orders, with no minimum purchase required.

Can I track my order?

Absolutely. Once your order has been shipped, you will receive a tracking number by email to follow your package in real time.

Do you ship internationally?

Yes, we deliver worldwide. Shipping times may vary depending on the destination.

What if my package is delayed?

In rare cases, delays may occur due to customs or courier issues. If this happens, please contact our customer service team and we’ll assist you immediately.

Frequently asked questions

RETURNS

What is your return policy?

We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving it.

Do I have to pay for return shipping?

No, return shipping costs are fully covered by our company.

How do I start a return?

Simply contact our customer service or access our return portal. We’ll provide you with a prepaid return label and instructions.

When will I receive my refund?

Refunds are processed within 7 business days after we receive and inspect your returned item. The refund will be issued to your original payment method.

What condition should the product be in?

Items must be returned in their original packaging, unused, and in the same condition as received.

Frequently asked questions

CARE FOR YOUR PRODUCT

How do I wash silk products?

We recommend gentle hand wash in cold water with mild detergent or professional dry cleaning. Avoid bleach and tumble dryers to preserve the natural shine of the silk.

How do I clean my orthopedic cushions?

Cushions come with removable covers that can be machine-washed in cold water. The foam core should not be washed; instead, keep it dry and protected.

How should I care for bras and lingerie?

Hand wash in lukewarm water with a gentle detergent is best. Avoid twisting or wringing. Lay flat to dry to maintain shape and elasticity.

Can I iron or steam silk items?

Yes, but only on the lowest setting or using a steamer. Always place a cloth between the iron and the silk to avoid damage.

How can I make my products last longer?

Follow the care instructions provided with each item, store them in a cool and dry place, and avoid prolonged exposure to direct sunlight or moisture.